A tenant with more than one tenancy

A tenant isn't tied to one property. They might rent two of yours at once, or move from one to another — either way it's the same person, and keeping them on one record keeps their history, contact details and rent account together.

1. 1

   Open the tenant and choose Add lease

   It sits at the top of their record, next to Edit tenant. Everything to do with a particular tenancy — editing it, ending it, changing the rent — lives on that tenancy's own card further down, because those actions belong to one lease rather than to the person.

2. 2

   Record the new tenancy

   The same details as any tenancy: the property, type, dates, rent and deposit. It's a fresh tenancy with its own rent account, not a change to the existing one, so the rent history of their other property is untouched.

   Worth knowing

   A tenant can hold only one current tenancy per property. If you're renewing at the same address, end the existing tenancy first — Handled will tell you if you've missed that, and name the property.

3. 3

   Moving a tenant to a different property

   End the tenancy on the old property's card, then add a lease for the new one. Any unpaid rent charge due after the end date is cancelled, and anything genuinely still owed stays on the old tenancy's rent account where you can still record payment against it.

4. 4

   What the record looks like afterwards

   Each current tenancy gets its own card, and the Rent account tab lets you switch between them. They stay a current tenant while any tenancy is still running — ending one of two doesn't file them as a former tenant.

All names, addresses and figures in these screenshots are illustrative sample data.